Privacy Policy

1. Introduction

FARO ("we," "our," or "us") operates the FARO marketplace and e-commerce platform. We are committed to safeguarding the personal information and privacy rights of our global customers and visitors. This Privacy Policy details our practices concerning data collection, processing, and protection under the General Data Protection Regulation (GDPR) and applicable international privacy legislation.

2. Information We Collect

When you purchase products or interact with our storefront, we collect:

• Account information: Name, email address, and authentication records needed to operate your account.
• Private delivery information: The name, phone number, address, and delivery notes you provide for courier fulfilment. This is stored in a protected delivery profile and is not placed in the public order description.
• Payment information: Stripe handles card payment details. FARO receives checkout and payment identifiers, not raw card numbers.
• Technical data: Limited request and device information used to protect the service and diagnose failures.

3. How We Use Your Data

Your data is utilized strictly for:

• Fulfilling orders and managing shipping logistics.
• Providing order status notifications, tracking numbers, and delivery confirmations.
• Handling returns, customer support inquiries, and technical issues.
• Preventing fraudulent transactions and ensuring regulatory compliance.

4. Data Sharing and Third Parties

We do not sell, rent, or monetize your personal data. Data is shared exclusively with certified service providers necessary to operate our business:

• Stripe: For payment processing and checkout status.
• Fulfilment and courier partners: Only the delivery information needed to send your parcel.

5. Your Rights

Under the GDPR and global consumer laws, you maintain the right to access, rectify, or request the deletion of your personal data at any time. To exercise these rights, contact us at faromarketplace@gmail.com.