Returns & Refund Policy

1. Requesting a Return

Contact faromarketplace@gmail.com with your order number and reason before sending anything back. We will confirm whether the item is eligible, provide the return instructions, and explain whether a refund or replacement is available.

2. Eligible Return Conditions

To qualify for a full refund:

• The item must be in original condition with all accessories, cables, novelty keycaps, and manuals included.
• Products must be returned in the condition required by applicable consumer law and the return instructions we provide.
• Damage caused after delivery, misuse, unauthorised modifications, or liquid exposure may affect the available remedy.

3. How to Initiate a Return

Returning an item is straightforward:

1. Open Your Orders and note the relevant order number.
2. Email support with the order number, item, and reason for return.
3. Wait for written return instructions before shipping the parcel.

4. Refund Processing Times

Once the returned parcel is received and assessed, we will confirm the outcome and issue any approved refund to the original payment method through Stripe. Bank processing times vary. Mandatory withdrawal and consumer guarantees apply where required by law.