Shipping & Delivery Policy
Last Updated: September 19, 2026
1. Shipping Methods & Estimated Delivery Times
The price and timing shown in your cart are FARO estimates calculated from your cart subtotal and the route selected. They are not live quotes from a carrier. The price displayed at Stripe checkout is the shipping charge for that order.
2. Order Processing & Tracking
After Stripe confirms payment, FARO records the order and prepares it for fulfilment. The delivery window begins when the selected route is dispatched. Tracking may remain unavailable until a carrier label and first scan exist. You can check the order status in Your Orders and use the tracking number there when it is issued.
3. International Destinations & Customs
Availability, taxes, customs, and carrier coverage depend on the destination and the product. Any import duty, tax, or brokerage charge not included at Stripe checkout is the recipient's responsibility. Contact FARO before ordering if you need destination-specific confirmation.
4. Damaged or Lost Shipments
If a parcel is damaged, delayed, or marked lost, contact faromarketplace@gmail.com with your order number. FARO will work with the carrier and explain the available replacement or refund options under the returns policy.